Technology - Franchising.com

Technology

Technology is a critical part of any business today, and franchising is no exception. From back office management to digital and online marketing to POS systems, menu boards, and employee scheduling, technology is involved in all aspects of modern business. Many franchise brands are technology-based, from computer repair to cybersecurity to delivery businesses. Learn how today’s top franchisors, working with leading solution providers, are using technology to build their brands.

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Sonny’s BBQ
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Sonny’s BBQ
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Sonny’s BBQ
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The future of CX? Collaborative, data-driven, human-centered. FCXC 2025 panelists urged: Tech must delight, not just serve.
  • Kevin Behan
  • 2,054 Reads 2 Shares
Franchise leaders at FCXC 2025 stressed a balance: use tech smartly, but never lose the human connection that builds trust
  • Kerry Pipes
  • 2,186 Reads 4 Shares
Franchisors handle much of the work in researching and implementing technology solutions for the entire system
  • Stefan Figley
  • 4,167 Reads 14 Shares
AI is everywhere these days. What can it do for you?
  • Eddy Goldberg
  • 2,288 Reads 4 Shares
By centralizing and thoughtfully integrating AI, franchisors can help their networks thrive
  • Dennis Leskowski
  • 3,214 Reads 14 Shares
When technology, operations, and marketing are aligned, the result scales effortlessly across the franchise system
  • Paul Molinari and Paul Wilbur
  • 2,874 Reads 9 Shares
Brick-and-mortar businesses can build a stronger connection with their customers by increasing the amount of time they keep them on site
  • Mark Van Wye
  • 1,930 Reads 5 Shares
In a virtual world, business conferences and in-person networking are more important than ever
  • Jack Monson
  • 2,537 Reads 6 Shares
Solutions that focus on AI, automation, and data-driven decision-making are in high demand
  • Meme Moy and Paul Wilbur
  • 2,940 Reads 4 Shares
Tearing down company silos helps to create connected experiences that pay off
  • Helen Bond
  • 3,161 Reads 2 Shares
Home service franchises can use AI to eliminate inconsistency and enhance the customer experience
  • Roland Ligtenberg
  • 2,229 Reads 3 Shares
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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New technologies shape how teams are led, customers are served, and performance is scaled
  • Kendall Rawls
  • 2,095 Reads 3 Shares
Technology can enhance the culture and stability of your workforce
  • Helen Bond
  • 3,801 Reads 8 Shares
Franchises are increasingly using AI agents to quickly respond to inquiries, follow up with leads to help scale their system
  • Unnat Bak
  • 2,817 Reads 11 Shares
Making the right choice about technology can reshape a franchise's path to growth
  • Dennis Leskowski
  • 3,034 Reads 25 Shares
Here are some recommendations and strategies to optimize content for AI-generated search models
  • Scott White 
  • 2,595 Reads 16 Shares
Franchise development marketing has a different vibe than consumer marketing
  • Jack Monson
  • 2,408 Reads 9 Shares
Franchises that best utilize technology can set themselves up for continued growth and success
  • Tim Vogel
  • 2,552 Reads 10 Shares
Advancements offer franchise owners fresh ways to help them thrive
  • Tij Bedi
  • 3,047 Reads 7 Shares
Use of digital twin technology can gather operational information and increase consistency and efficiency 
  • Joseph Callahan
  • 2,659 Reads 4 Shares
Business management software, CRM tools, and technology can help franchises manage operations and increase revenue
  • Rob Palmer
  • 12,627 Reads 11 Shares
Sonny’s BBQ
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Sonny’s BBQ
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Sonny’s BBQ
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Cybersecurity threats don't discriminate by company size, industry, or geographic footprint
  • Erik Eisen
  • 2,709 Reads 8 Shares
Franchise Update Media warns of impostors, strongly advises dealing only with the company directly for conference registrations and hotel reservations
  • Franchise Update Media
  • 6,567 Reads 26 Shares
The use of technology platforms can help franchises with labor management and increase employee satisfaction and retention
  • Matt Forbush
  • 3,005 Reads 12 Shares
Increasing time and budget in R&D projects can lead to greater innovation and success for your franchise
  • Dennis Leskowski
  • 2,833 Reads 29 Shares
Technology and AI will improve operations and efficiency in the coming year while enhancing the customer experience
  • Thibaud Denolle
  • 5,348 Reads 48 Shares
Businesses need to embrace new methods to attract and retain employees
  • Colleen McMillar
  • 3,970 Reads 26 Shares
Successful restaurants will strategically use voice AI in the coming year for more responsive and efficient operations 
  • Robert Nessler
  • 8,081 Reads 47 Shares
Latest technology can help simplify daily tasks, reduce human error, and streamline communication with customers
  • Ben Gergis
  • 3,061 Reads 10 Shares
While AI offers numerous advantages, it also presents some challenges to navigate
  • Paul Wilbur
  • 3,793 Reads 6 Shares
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