Franchise Operations - Franchising.com

Franchise Operations

To achieve long-term success, franchise systems require operational excellence at all levels, from their stores to their supply chains. Other essential operational factors include franchisee support, recruitment, training, and retaining top talent. Find ideas, tips, and tools to enhance your franchise business operations.

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Cinch
Cinch helps multi-unit franchise owners simplify customer retention, automate marketing, and gain the insights they need to scale—all in one platform. With email, text, and direct mail marketing, automated customer communication, online review mana...
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By investing in the development of their employees, franchisees can get the most from their staff and improve retention  
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The best way to see the potential in a human being is to challenge them, veteran franchisee says
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Franchisors can turn to in-house construction management, ongoing training programs, and tech platforms to help scale the brand
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It's important to know what kind of workers you have on the team 
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Often, the kind thing to do is to broach the tough subject and clear the air
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Service-based brands can get the most from their young employees by creating a strong work culture and giving them the opportunity to grow 
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Effective leaders provide clear communication, psychological safety, and constructive feedback
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For a position that requires human interaction, go with your gut
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By mimicking phone features, franchisees can encourage buy-in and reduce turnover
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Multi-unit franchisee David Plait developed his approach over years of trial and error
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Restaurants need to embrace smart strategies that enhance efficiency, employee satisfaction, and profitability in the face of rising wages and shifting demographics
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Proper planning is essential for scaling while maintaining employee satisfaction
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The average turnover per year in the U.S. is 25%; for some industries, it's 50%
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Effective hiring can take your business to the next level
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Here are 10 steps for bringing family members into the family business
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First-time franchisees share advice for opening multiple units
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Organizations must offer employees support and safety in the workplace in order to create efficiency and a strong culture 
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Technology is expected to reduce hiring time for in-restaurant positions by as much as 75 percent
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Top employers have high standards for interviewing and hiring to find the best candidates
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Franchisors can help build strong franchise teams through strong hiring and support practices and use of technology
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Your No. 1 job is to find a candidate who fits your culture and will enhance it
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Having employees with a bad work ethic or attitude can bring down the performance of the entire team
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Resisting the temptation to make cuts during times of inflation can position your franchise for future success
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Companies shouldn't miss the opportunity to capitalize on a new hire's initial excitement
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The latest in employment news from September affecting franchising and beyond
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While increased technology can make the hiring process more efficient, don't forget the importance of striking a personal connection
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Giving employees a feeling of purpose in their work can create a stronger bond and loyalty to the company
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Develop your plan to hire, train, and retrain the best employees
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The latest in employment news from August affecting franchising and beyond
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Businesses must effectively communicate with workers on the frontline to inform, motivate, and bring out their best performance
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